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Office of Adult and Continuing Education
New York City Department of Education


Technical Support


Request Forms

Request For Technical Support Instructions
Follow these procedures to get technical support.
Request for Technical Support Form
No help without this. Help us, help you.
Network StartUp and ShutDown Procedures
Procedures for our Novell NetWare labs.
Network Login Dialog Box Example
How to login into the network.
Survey of Computer Resources Template


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Macro Warnings from Microsoft Word
Viruses can damage and or delete all of your data files such as documents, spreadsheets, and databases. You need to take an active part in protecting our computers, in the office and at home, from damage.

  1. Make regular backups of your data
  2. Make sure that you are running Anti Virus software and that it has the latest "updates" installed.
    Norton AntiVirus, McAfee or McAfee B2B, Trend Micro
Installing Mavis Beacon Teaches Typing v15 on Lab Computers
Installing Microsoft Office 2000 Professional (coming soon...)
How to install Microsoft Office 2000 Pro. so that the CD's won't be needed to access the Clip Art and other commonly used components.

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Internet Connectivity

How to configure Proxy Server Settings in Internet Explorer (IE)

Use these settings if you are in a school that uses Project Connect to connect to the Internet.
(Currently that is: School 1, 2, 4, & 5)

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HP LaserJet Status and Error Messages
Project Connect: Region 5: VLAN Settings
Project Connect: Region 2: VLAN Settings


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How to save a file to your computer

Before you can use any of the documents listed here, you will need to save it to your local computer. The process of saving to your local computer is called "downloading."
  1. If you are using Internet Explorer, right click on the file you want to download.
    This will display a "context menu."
  2. Then left click "Save Target As."
  1. If you are using Netscape, right click on the file you want to download.
    This will display a "context menu."
  2. Then left click "Save Link As"

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